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Carle Spine Institute | 610 North Lincoln Ave. Urbana, Illinois 61801 | Medical Advice Nurse 217-383-6555 |
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Home >> Clinical Outcomes >> Our Report Card
Our Report Card Carle Spine Institute uses written protocols that emphasize a nonsurgical approach first, and surgery is held as the last resort. Below is Carle Spine Institute's Clinical Outcome Report Card for the year 2011.
Patient satisfaction A phone survey is used to audit patient satisfaction. This method is the most accurate survey method possible. That’s because mail surveys have an inherent sampling bias based on those who take the time to respond. Three months after the first visit to Carle Spine Institute, a nurse calls a random sample of patients at home. The nurse then interviews patients on their satisfaction with the doctor seen, the time the doctor spends with the patient, the medical explanation provided, etc. Even with a complex patient base, 88% of patients are treated without surgery and Carle Spine Institute exceeded 94% for all seven categories measured.
Source for data: Carle Spine Institute internal tracking.
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Carle Foundation Hospital and Carle Physician Group contract with insurance providers separately and may or may not choose to participate in all of the same insurance plans. Patients are urged to check with their carriers as to whether services are covered for either or both organizations.
Copyright 2010 The Carle Foundation
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