Carle Spine Institute | 610 North Lincoln Ave. Urbana, Illinois 61801 | Medical Advice Nurse 217-383-6555

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Our Report Card

Carle Spine Institute uses written protocols that emphasize a nonsurgical approach first, and surgery is held as the last resort. Below is Carle Spine Institute's Clinical Outcome Report Card for the year 2008.

Patient satisfaction

A phone survey is used to audit patient satisfaction. This method is the most accurate survey method possible. That’s because mail surveys have an inherent sampling bias based on those who take the time to respond. Three months after the first visit to Carle Spine Institute, a nurse calls a random sample of patients at home. The nurse then interviews patients on their satisfaction with the doctor seen, the time the doctor spends with the patient, the medical explanation provided, etc. Carle Spine Institute exceeded 95% for all seven categories measured, with 96% of patients saying they would recommend the clinic to a friend.

Patient outcome measures

As the region’s only multidisciplinary spine center, our experts at Carle Spine Institute handle the area’s most complex back and neck pain cases.

We surveyed patients who received physical therapy, lumbar surgery or cervical surgery between February and September 2007. Patients were asked to report quarterly how pain affected their everyday life for a year after the initial consult. Below are the results from our study.

Source for data: Carle Spine Institute internal tracking.

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Need more information on back and neck pain? Click here to view resource books on spine problems, what causes back pain, what causes neck pain and when to see the doctor.   Web design & Copyright © 2008 Prizm Development, Inc., the most experienced developer of spine centers of excellence. www.prizmdevelopment.com